Who We Are
We are a customer experience–driven agency that helps businesses grow by building loyalty and strengthening brand presence through effective strategies. With a structured and measurable approach, we deliver consistent results across industries, from SMEs to corporates, and tailor solutions to sectors such as retail, hospitality, healthcare, online business, and manufacturing. For us, customer experience is more than just operations—it is the core strategy that sets businesses apart in today’s competitive market.
Founded in late 2022 by two experienced figures, Arisdiansah, an entrepreneur and business coach, and Yana Sandhi, an entrepreneur with over 13 years of experience in international luxury hotels in Bali, Incentric was established to bring a strategic approach to building customer experience as a business advantage.
Why Choose Us?
Always the first choice
Used and relied on daily
Happily recommended by customers
Customer Experience Formula is a method of creating exceptional experiences that we provide to our customers, so that they not only receive products/services but also feel something different, making it a joyful moment when interacting with our products/services.
The Customer Experience Formula focuses on how we create and deliver exceptional experiences at each stage of marketing or Awareness, Interaction, Transaction, and after-sales. And this cannot be achieved without a strong foundation, which is a culture we call Service Culture, where all members of our business are involved. This will be directly supported by good leadership.
Consult your business with us now!
129+ of clients from various cities in Indonesia have grown their business with INCENTRIC
Contact Us
Copyright © 2023 INCENTRIC
