Incentric's Team
If you’ve followed our philosophy on Customer Experience, you know we’re very selective about the people we work with — including our leaders. The Incentric management team is made up of experienced professionals and industry practitioners, bringing valuable expertise to a young and dynamic company. They nurture a culture of empathy and growth, working tirelessly to help our team scale, deliver, and succeed.
Yana Sandhi, with over 13 years of experience in the international luxury hospitality industry in Bali, Yana Sandhi has in-depth expertise in building and managing world-class customer experiences. Her career in various five-star hotels has shaped her holistic understanding of service excellence and how to create memorable moments for every guest. Her expertise includes service quality management, customer journey mapping, and service SOP development.
Yana has a proven track record in enhancing customer satisfaction and building high-performing service teams. Her hands-on approach and ability to transfer knowledge ensure that every program she designs is practical, applicable, and delivers tangible results in improving service quality.
