Service Experience
Mengoptimalkan CX: Strategi dan Framework untuk Keunggulan Kompetitif di Era Digital
Pengalaman pelanggan (Customer Experience atau CX) telah menjadi salah
February 13, 2025
We believe that we can make the future a little bit better by putting kindness and sincerity in every transaction
129+ of clients from various cities in Indonesia have grown their business with INCENTRIC
We are a customer experience consultant dedicated to improving the overall satisfaction and happiness of our clients’ customers. Our team of experts are passionate about using their expertise in customer behavior and psychology to craft personalized experiences that leave a lasting impact.
By taking a holistic approach to customer experience, we ensure that every touchpoint leaves a positive, memorable impression. At our core, we believe that happy customers lead to a successful business.
Customer Experience Formula is a method of creating exceptional experiences that we provide to our customers, so that they not only receive products/services but also feel something different, making it a joyful moment when interacting with our products/services.
The Customer Experience Formula focuses on how we create and deliver exceptional experiences at each stage of marketing or Awareness, Interaction, Transaction, and after-sales. And this cannot be achieved without a strong foundation, which is a culture we call Service Culture, where all members of our business are involved. This will be directly supported by good leadership.
The stage of introducing a product/business to the target market, both online and offline, to build awareness.
Main Points:
Defining, assessing, and designing a memorable experience at each phase of the customer journey or Buyers Journey Map.
Main Points:
Communication with potential customers with the goal of building a distinct and memorable relationship.
Main Points:
Processing the customer database and creating an architecture to build a continuous relationship using Customer Relationship Management (CRM).
Main Points:
A Service Culture that inspires or influences all activities carried out by every team member.
Main Points:
Developing leaders who can direct and oversee the implementation of the program to ensure it runs well.
Main Points:
We help you design personalized and meaningful customer experiences that drive loyalty and long-term success.
Because happy customers build stronger businesses.
Our In-House Coaching program is not merely a training course; it is an immersive, sustainable, and strategic partnership. We work from the inside, embedding ourselves with your team to instill a customer-centric DNA into every layer of the organization. Our holistic approach ensures that change is not just superficial, but deeply rooted into a living, breathing culture.
We deliver practical knowledge and actionable skills through our dynamic and interactive Workshop sessions. Each format is designed to provide targeted learning experiences that empower your teams and drive immediate improvements.
We provide advanced technology solutions designed to build and manage a powerful customer data ecosystem. Our services go beyond simple software installation; we architect and implement an integrated technology stack that enables intelligent, AI-driven CRM activities, turning your customer data into your most valuable asset.
Pengalaman pelanggan (Customer Experience atau CX) telah menjadi salah
Mengapa Customer Experience Menjadi Kunci Sukses di 2025 Dalam
Manajemen hubungan pelanggan (Customer Relationship Management atau CRM) 2024
Dalam dunia bisnis modern yang terus berkembang, Customer Relationship
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