Service Experience
Mengoptimalkan CX: Strategi dan Framework untuk Keunggulan Kompetitif di Era Digital
Pengalaman pelanggan (Customer Experience atau CX) telah menjadi salah
February 13, 2025
We believe that we can make the future a little bit better by putting kindness and sincerity in every transaction
129+ of clients from various cities in Indonesia have grown their business with INCENTRIC
We are a customer experience consultant dedicated to improving the overall satisfaction and happiness of our clients’ customers. Our team of experts are passionate about using their expertise in customer behavior and psychology to craft personalized experiences that leave a lasting impact.
By taking a holistic approach to customer experience, we ensure that every touchpoint leaves a positive, memorable impression. At our core, we believe that happy customers lead to a successful business.
“To create excellent customer experience we have to combine creativity and kindness”
Customer Experience Formula is a method of creating exceptional experiences that we provide to our customers, so that they not only receive products/services but also feel something different, making it a joyful moment when interacting with our products/services.
The Customer Experience Formula focuses on how we create and deliver exceptional experiences at each stage of marketing or Awareness, Interaction, Transaction, and after-sales. And this cannot be achieved without a strong foundation, which is a culture we call Service Culture, where all members of our business are involved. This will be directly supported by good leadership.
Service Culture or Service Culture will animate or influence all activities carried out by all teams at work. Therefore, Service Culture is the basis of the Customer Experience Formula.
Awareness phase is the stage of introducing our product/business to the target market or marketing stage, both online and offline.
Communication with potential consumers with the aim of building relationships (relationship) is the key to how we can provide a different and memorable experience with the "Story Selling" method.
Determine, assess and design memorable experiences in each phase of the customer journey or Customer Journey Map, starting from when you first arrive or contact us until you leave or the final stage in each transaction process.
Processing consumer data bases and creating designs or architecture to build continuous relationships with consumers (Customer Relationship Management/CRM) so that consumers will always feel cared for and get more benefits.
Formation of leaders who can direct and maintain the implementation of the program because the program will only run well with a good leader.
Our focus is to help customers build amazing customer experiences. and build excellent team through service culture.
We deliver value and knowledge to everyone who wiling to learn about customer experience and service culture
We to deliver value and knowledge to everyone who wiling to learn about customer experience and service culture, that can be access everywhere and anywhere
Pengalaman pelanggan (Customer Experience atau CX) telah menjadi salah
Mengapa Customer Experience Menjadi Kunci Sukses di 2025 Dalam
Manajemen hubungan pelanggan (Customer Relationship Management atau CRM) 2024
Dalam dunia bisnis modern yang terus berkembang, Customer Relationship
