Service Experience
Mengoptimalkan CX: Strategi dan Framework untuk Keunggulan Kompetitif di Era Digital
Pengalaman pelanggan (Customer Experience atau CX) telah menjadi salah
Februari 13, 2025
Kami percaya bahwa kami dapat membuat masa depan sedikit lebih baik dengan mengutamakan kebaikan dan ketulusan dalam setiap transaksi
129 + klien dari berbagai kota di Indonesia telah mengembangkan bisnisnya dengan INCENTRIC
We are a customer experience consultant dedicated to improving the overall satisfaction and happiness of our clients’ customers. Our team of experts are passionate about using their expertise in customer behavior and psychology to craft personalized experiences that leave a lasting impact.
By taking a holistic approach to customer experience, we ensure that every touchpoint leaves a positive, memorable impression. At our core, we believe that happy customers lead to a successful business.
Customer Experience Formula adalah metode untuk menciptakan pengalaman yang luar biasa yang kami berikan kepada pelanggan kami, sehingga mereka tidak hanya menerima produk/layanan tetapi juga merasakan sesuatu yang berbeda, menjadikannya momen yang menyenangkan saat berinteraksi dengan produk/layanan yang client kami berikan.
The Customer Experience Formula berfokus pada bagaimana kami menciptakan dan menyampaikan pengalaman yang luar biasa pada setiap tahap pemasaran : Awareness, Interaction, Transaction ,dan after sales. And this cannot be achieved without a strong foundation, which is a culture we call Service Culture, where all members of our business are involved. This will be directly supported by good leadership.
The stage of introducing a product/business to the target market, both online and offline, to build awareness.
Main Points:
Defining, assessing, and designing a memorable experience at each phase of the customer journey or Buyers Journey Map.
Main Points:
Communication with potential customers with the goal of building a distinct and memorable relationship.
Main Points:
Processing the customer database and creating an architecture to build a continuous relationship using Customer Relationship Management (CRM).
Main Points:
A Service Culture that inspires or influences all activities carried out by every team member.
Main Points:
Developing leaders who can direct and oversee the implementation of the program to ensure it runs well.
Main Points:
We help you design personalized and meaningful customer experiences that drive loyalty and long-term success.
Because happy customers build stronger businesses.
Our In-House Coaching program is not merely a training course; it is an immersive, sustainable, and strategic partnership. We work from the inside, embedding ourselves with your team to instill a customer-centric DNA into every layer of the organization. Our holistic approach ensures that change is not just superficial, but deeply rooted into a living, breathing culture.
We deliver practical knowledge and actionable skills through our dynamic and interactive Workshop sessions. Each format is designed to provide targeted learning experiences that empower your teams and drive immediate improvements.
We provide advanced technology solutions designed to build and manage a powerful customer data ecosystem. Our services go beyond simple software installation; we architect and implement an integrated technology stack that enables intelligent, AI-driven CRM activities, turning your customer data into your most valuable asset.
Pengalaman pelanggan (Customer Experience atau CX) telah menjadi salah
Mengapa Customer Experience Menjadi Kunci Sukses di 2025 Dalam
Manajemen hubungan pelanggan (Customer Relationship Management atau CRM) 2024
Dalam dunia bisnis modern yang terus berkembang, Customer Relationship
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