About Us - Incentric.id

About incentric

Incentric focuses on how a business is able to create a very memorable experience for its customers so that they not only become loyal customers but also become “promoters”.

Founded by two people who have complementary capabilities and experience in their respective fields, they effectively help a company to create memorable experiences for customers, namely:

Incentric Founder

Background

In times of high business competition like today, good products/services alone are not enough to make consumers loyal or loyal. Because they may immediately switch if they find a better product/service provided by our competitors.

The best way to keep consumers loyal, apart from good products of course, is to do this earnest efforts to win his heart so that our product/service will always be “top of mind”, a product/service that is always remembered, always used and will even be happy to refer to others about our product/service without being asked.

For this reason, we developed the Customer Experience Formula, a method for creating special experiences that we will give to customers so that they not only get the product/service but also feel something different, making it a happy moment when they interact with our product/service. .

We introduce you

Customer Experience Formula

Customer Experience Formula is a method of creating exceptional experiences that we provide to our customers, so that they not only receive products/services but also feel something different, making it a joyful moment when interacting with our products/services.

The Customer Experience Formula focuses on how we create and deliver exceptional experiences at each stage of marketing or Awareness, Interaction, Transaction, and after-sales. And this cannot be achieved without a strong foundation, which is a culture we call Service Culture, where all members of our business are involved. This will be directly supported by good leadership.

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Service Culture

Service Culture or Service Culture will animate or influence all activities carried out by all teams at work. Therefore, Service Culture is the basis of the Customer Experience Formula.

Awareness Phase

Awareness phase is the stage of introducing our product/business to the target market or marketing stage, both online and offline.

Interaction Phase

Communication with potential consumers with the aim of building relationships (relationship) is the key to how we can provide a different and memorable experience with the "Story Selling" method.

Transaction Phase

Determine, assess and design memorable experiences in each phase of the customer journey or Customer Journey Map, starting from when you first arrive or contact us until you leave or the final stage in each transaction process.

After Sales Phase

Processing consumer data bases and creating designs or architecture to build continuous relationships with consumers (Customer Relationship Management/CRM) so that consumers will always feel cared for and get more benefits.